Steps
- Gather facts: account status, hardship reason, budget.
- Call before charge-off when you still have leverage.
- Ask for interest reduction, fee waivers, or a hardship plan.
- If behind, request a pay-for-delete (not always granted) or settlement.
- Get it in writing before paying.
- Pay as agreed; monitor your credit reports for accuracy.
Sample opener
"Hi, I want to keep this account in good standing. I'm experiencing [hardship]. Can we reduce my APR or set a temporary plan so I can pay on time?"
Pitfalls
- Paying a settlement without a written agreement.
- Letting collectors pressure you into unaffordable terms.
Frequently Asked Questions
Will they negotiate?
Often yes—especially if you show a realistic plan.
Will my credit be hurt?
Hardship plans may note "arrangements"; settlements often impact scores but can stop worse damage.
Get the Tools
Download our negotiation script pack + hardship letter template.