Before you call
- Check your usage and contract terms.
- Gather competitor offers.
- Decide your "walk‑away" threshold.
Phone/Internet script (call)
You: "Hi, I've been a customer for __ years. My bill is $**. I saw promos at $**. I want to stay, but the price no longer works for me. Can you review my account for a loyalty discount or match that rate?"
If no: "Could you connect me with Customer Retentions? I'd like to explore plans that fit my budget."
With Retentions: "I value your service, but I need to get to $__ all‑in. What options or credits can we apply today?"
Subscription cancellation‑save script (chat/email)
"Hi, I'd like to cancel my subscription effective today. I've enjoyed the service but am cutting expenses. If there's a lower tier or discount you can offer to keep me at $__/month, I'm open to staying."
Medical/dental payment plan
"I can pay $__ today and $__ monthly. Can we set a 0% plan and remove late fees if I pay on time?"
After the call
- Ask them to confirm new price, term, fees via email.
- Set a reminder 11 months later to renegotiate again.
Frequently Asked Questions
How often does this work?
Often‑providers prefer discounts over losing you.
Will my speed/features change?
Confirm before accepting any new plan.
Can I stack offers?
Try: loyalty credit + promo plan + equipment fee waiver.